About the Understanding yourself and others Workshop

With respect to developing talent and building cohesive teams, nothing exceeds the importance of possessing a deep understanding of who you are and how you relate with others. To aid in this pivotal endeavor, Lausanne Business Solutions has crafted this one-of-a-kind workshop that delves into individual personality, related behaviors and socials styles and how these impact the way you interact with others and perform on teams.

Before the workshop, participants complete the Personivate Profile. The individual results of which will be interpreted and shared in a customized report. On the day of the workshop, participants will be given time to consider the findings. Participants will be guided through a deeper understanding of the results and how they can be harnessed to improve work performance and career success.

Learning Objectives

Participants that complete this workshop will :

  • A deeper understanding of your personality, behavior, and social style.
  • Strengths of their personality and how these facilitate performing certain job tasks.
  • Vulnerabilities of your personality and how this can detail at work.
  • An understanding of what motivates and engages them as an employee.

Training will be broken down into following segments:

  • General Communication
  • Team building Skills
  • Managing Conflict
  • Creativity and Problem Solving
  • Planning and Executing
  • Motivation and Engagement
  • Management Skills

Don’t see what you are looking for?

CONTACT US TO CUSTOM TAILOR YOUR WORKSHOP

Who should participate

  • Senior Executives
  • Managers
  • Supervisors
  • Teams
  • Individual Contributors

How it helps

Participants learn what personality really is. They also learn how a deep understanding of personality improves their communication, motivation, management, leadership, and career trajectory.

Formats and Duration

The Understanding Yourself and Others workshop can be delivered online, in-person, or blended. We offer a variety of durations from 1 day to 3 days depending on the desired outcome and level of discussion and exercises provided.

What participants are saying

The LBS team exceeds all expectations in a training provider. Not only do they bring their expertise to bare, but they are true partners in helping us achieve our L&D goals.

CHRO - POWER GENERATION AND STORAGE COMPANY

When you work with Lausanne Business Solutions you work with the principals. They are involved in every detail to ensure program success. Communication is seemless and workshops are highly effective. They are a team that thinks critically, problem solves, and delivers results.

DIRECTOR OF WORKFORCE - US GOVERNMENT AGENCY

After just 6 months working with LBS, our company is on its way to becoming a dominate player in our space. The Architecting Culture and Team Engagement frameworks have been instrumental in getting our management on the same page for “how” to operate as a strategically aligned team.”

SVP - WHOLESALE ELECTRONICS COMPANY

Looking for something else?...Find your training

Don’t see what you are looking for?

CONTACT US

Training with an impact

38+

Years in Business

300+

Organizations Improved

250,000+

Participants

4.8

Out of 5 Workshop Evaluation Average

99%

Participants Recommend our Trainings

100%

Client Satisfaction

10

Rated top 10 employee development providers by Training Industry's FindCourses

As Featured In

Case Studies

Transforming Leadership Communication in an Automotive Manufacturing Company

READ MORE

Elevating Sales Excellence: A Case Study in HR SaaS Revenue

READ MORE

Leveraging Data for Enhanced Workforce Engagement and Reduced Employee Turnover in the Insurance Industry

READ MORE

Custom Management Development Program for a Growth-focused Information Security Company

READ MORE

Unlocking Growth: Transforming Client Relationships in the Commercial Building Industry

READ MORE
X

Unlocking Growth: Transforming Client Relationships in the Commercial Building Industry

Introduction

In the highly competitive commercial building industry, maintaining strong client relationships is paramount to success. A leading national commercial builder in the pacific northwest approached Lausanne Business Solutions (LBS) recognized the need to strengthen their client relationships to unlock new opportunities and drive sustainable growth. They partnered with LBS, to identify and overcome the obstacles preventing them from deepening their sales relationships with clients and customers.

The builder, with a presence spanning the continental US, had a stellar reputation for delivering high-quality commercial construction projects. However, despite their solid track record, they were facing challenges in building lasting and profitable relationships with clients beyond the initial project. They noticed a trend toward regional builders after their initial projects.

Challenges

  1. Stagnant Growth: XYZ Builders were struggling to expand their client base and increase revenue from existing clients.
  2. Missed Upselling Opportunities: The sales and business development teams were often missing opportunities to upsell additional services or engage clients in post-project initiatives.
  3. Lack of Customer Engagement:Client engagement post-project completion was minimal, hindering the establishment of long-term relationships.

Approach

Strategic Insights Consulting employed a systematic approach to address XYZ Builders' challenges and uncover the underlying issues:

  1. Data Analysis: The consulting team conducted an in-depth analysis of XYZ Builders' historical sales data, customer feedback, and market trends to identify patterns and opportunities.
  2. Stakeholder Interviews:Interviews were conducted with sales, business development, and client-facing teams to gather insights into their challenges, experiences, and client interactions.
  3. Competitive Benchmarking: The team benchmarked XYZ Builders against industry competitors to identify best practices in client relationship management.

Findings

The analysis and interviews revealed several key findings:

  • Lack of Post-Project Engagement: XYZ Builders had a limited strategy for engaging clients after project completion, resulting in missed opportunities to offer maintenance services, renovations, or expand partnerships.
  • Inconsistent Client Communication: Client communication was sporadic and lacked a structured approach, leading to client disengagement post-project.
  • Sales Team Training Gaps Sales and business development teams lacked training in relationship-building and upselling techniques.

Solution

Strategic Insights Consulting collaborated with XYZ Builders to develop a comprehensive solution tailored to their specific needs:

  • Client Engagement Strategy: A post-project engagement strategy was designed to nurture client relationships, offering regular updates, maintenance services, and periodic check-ins.
  • Communication Framework: A structured communication plan was established, outlining touchpoints, key messaging, and personalized content for clients.
  • Training and Development: Customized training programs were introduced for the sales and business development teams, focusing on relationship-building, upselling, and client engagement.

Results

The implementation of the solution yielded remarkable results for XYZ Builders:

  • Revenue Growth: Within the first year, XYZ Builders experienced a 20% increase in revenue from existing clients due to upselling and additional service offerings.
  • Improved Client Satisfaction: Client satisfaction scores increased by 15%, indicating a deeper and more positive relationship with clients.
  • Long-Term Partnerships: XYZ Builders successfully converted several one-time clients into long-term partners, leading to a more predictable project pipeline.

Conclusion

Strategic Insights Consulting's partnership with XYZ Builders exemplifies the power of data-driven strategies and targeted solutions in transforming client relationships. By addressing communication gaps, improving client engagement, and enhancing the sales team's capabilities, XYZ Builders achieved significant growth and solidified their position in the competitive commercial building industry. This case study serves as a testament to the importance of continuous improvement and client-centric approaches in fostering business success.

This case study showcases how a consulting company can help a national commercial building company identify and address obstacles in deepening client relationships, resulting in tangible business growth and improved client satisfaction.