Difficult Conversations

Difficult Conversations

Eventually, we all find ourselves in difficult conversations. They are an inevitable part of our personal and professional lives. Whether they involve conflict, performance, or rising tensions, such moments inevitably produce strong emotions, competing desires, perceptions of unfairness, high risks, and often lead to important outcomes. The ability to master the difficult conversation is a necessary skill for every manager. Furthermore, powerful leaders must not only handle difficult conversations, but harness them to solve problems, rebuild relationships, and uncover existing opportunities. This program provides participants with a framework to navigate and excel at difficult conversations.

Available formats

WHAT PARTICIPANTS ARE SAYING:

In this course participants will learn:

  • How to use empathy
  • How to listen actively
  • How to speak persuasively
  • Intelligent inquiry
  • How to control the conversational process
  • The importance of value and validation
  • How to appear authentic during conflict
  • How to use 'you', 'I', and 'we' statements
  • How to remain calm under pressure
  • How to 'get unstuck'
  • How to gain acceptance and agreement
  • To increase individual and team cohesion
  • How to use contact, context, and content
  • The difference between agreements and promises
  • Joint vision and moving forward
  • How to rebuild relationships
  • How to give constructive feedback
  • Communicate assertively but not abrasively
  • How to resolve individual and team conflict

PROGRAM DETAILS:

OTHER TOPICS
  • Conflict Management
  • Conflict Resolution
  • Persuasion Skills
  • Relationship Management
DELIVERY OPTIONS
  • 1 - 2 day Intensive
METHODS
  • Lecture
  • Case Studies
  • Group Dynamics
  • Experiential
  • Simulations, practice exercises, etc.
PROCESS
  • Pre-Training Assessment
  • Tailored Content
  • Expert Delivery
  • Post-Training Evaluation
  • Post-Training Assessment
  • 3 Month Follow-Up

Research Based

Expert Delivered

Active and Experiential

*Don't see what you're looking for? Contact us to inquire about how we can create an expert-tailored course on the topic of your choice.

  • 100%

    client Satisfaction Rating

  • 100%

    of clients would refer us

  • 98%

    of participants would refer us

  • 5

    running evaluation form average (out of 5)

  • 90%

    of trainers hold higher degrees (Most PhD)

100%

client Satisfaction Rating

100%

of clients would refer us

98%

of participants would refer us

5

running evaluation form average
(out of 5)

90%

of trainers hold higher degrees
(Most PhD)

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