Workshop that helps senior leaders and human resources plan and develop a conscious culture that aligns with their strategy and desired way of being. What if you could change the shared mindsets, beliefs, and behaviors of your employees in an effort to elevate their experience and align strategic performance, would you do it? Such an undertaking can be daunting. Something so transformative does not happen overnight, but it can be done. Whether you hope to develop a culture of accountability, a learning culture, a culture of innovation, or any other ambitious future, this training will help you architect it. This training exposes participants to a methodology for evaluating and developing a desired culture within a team and overall organization. In this course participants will learn to:

• Develop a cultural vision and establish norms
• Adopt the mindsets of corporate archeologists and anthropologists
• Differentiate between cognitive and emotional culture
• Alight strategy and utilize structure
• Communicate cognitive culture, imbue emotional culture
• Cascade desired cultural norms by way of exemplars
• Apply levers to affect culture
• Sustain desired culture

Engaged teams are successful teams. However, recent work suggests that at least 70% of American employees report low engagement at work. Not only does this mean that many employees are unsatisfied, uninvolved, and apathetic in their work lives, it also suggests that overall performance is taking an unnecessary blow. Using research, as well as surveys of executives and employees, this team engagement workshop presents a model which offers a framework for measuring, monitoring, and improving team dynamics and employee engagement. Through active learning and discussion, you will gain familiarity with our model and explore team dynamics from your own experience and perspective. At the end of this course, you should walk away with the necessary tools to improve your own work experience as well as that of your colleagues, employees, and the entire organization.

Emotions have gotten a particularly bad rap in the world of leadership. Instead, ideas “strategic”, “calculated”, and “intelligent” have been front and center when it comes to traits that make a good leader. Organizations have only recently opened their eyes to the fact that the most long-term effective style of leadership is an emotionally intelligent one. Effective leaders connect with their people and cultivate empathy to create a positive emotional culture which, in turn creates cohesive and effective teams that enjoy sustainable success. At Lausanne Business Solutions, our courses focus on dialogue and experiential learning. Through active learning and discussion, you will gain familiarity with our models and explore EQ from your own experience and perspective. At the end of this course, you will possess the tools to use your EQ to better understand and lead your employees.

Are you a mentor? Do you wish to be a mentor? Mentoring can be highly rewarding for both the mentor and the mentee. However, there are a variety of aspects you must consider as you begin your mentoring endeavors. This training will lay the building blocks to successful mentoring. This mentoring training addresses the core building blocks of mentoring, the relationship itself, and the logistics that surround the relationship. By focusing on both the people-side and the process-side of mentoring, participants leave the training with a well-rounded understanding of how to develop a mentor-mentee relationship that will have longevity and how to create an impact that is sustainable.

It will only be a matter of time until successful employees transition from managing work to managing people. Once in the role of a supervisor, team leader, or immediate manager they will become the front-line of business execution. Key employees, their engagement, their performance, the mitigation of risk, and the proper execution of strategic goals will soon be under their purview. Managing People [For Non-Managers] provides a framework from which to operate. The program focuses on how to optimize your supervisory and management skills in order to become an effective leader of people.

Every day we negotiate with others around us. Many of us don’t recognize this simple fact. The results of these daily negotiations may impact the direction we take on a project and even the trajectory of our career. Individual and organizational success alike is determined by how well internal and external parties negotiate outcomes. Would you like to learn how to optimize the outcomes of your daily interactions? Would you like to know how to navigate a conversation with a difficult customer, vendor, prospect or stakeholder? Would you like to better navigate a union negotiation? Would you like to get what you want and keep the counter-party happy as well? This program will teach you how to understand and recognize negotiation styles and learn how to prepare, strategize, persuade, and reach win-win outcomes with a difficult coworker, unsatisfied customer, stubborn vendor, or anyone you interact with. The framework for negotiating is ideal for all career levels and is well suited for a number of formal and informal negotiation settings.

This training sheds light on one of the most commonly misunderstood concepts affecting teams - personality. From a team perspective, we discuss what personality really is, the challenges it poses in groups, and opportunities it creates for those that learn how to harness it. Participants engage in exercises that help them explore their personalities in the context of communication, conflict, decision making, and creative aspects, on teams. Teams gain an appreciation for the diversity of perspective and the "conversity" through core commonalities. Participants leave with a framework for optimal interactions and an increased empathy and appreciation of others. Prior to the workshop, participants will complete the Personivate Profile. The individual results of which will be interpreted and shared in a customized report. On the days of the workshop, participants will be given time to consider the findings. The report will serve as a desk reference for activities and discussions, and also as a takeaway that can be leveraged on the job.

This training sheds light on one of the most commonly misunderstood concepts affecting teams - personality. From a team perspective, we discuss what personality really is, the challenges it poses in groups, and opportunities it creates for those that learn how to harness it. Participants engage in exercises that help them explore their personalities in the context of communication, conflict, decision making, and creative aspects, on teams. Teams gain an appreciation for the diversity of perspective and the "conversity" through core commonalities. Participants leave with a framework for optimal interactions and an increased empathy and appreciation of others. Prior to the workshop, participants will complete the Personivate Profile. The individual results of which will be interpreted and shared in a customized report. On the days of the workshop, participants will be given time to consider the findings. The report will serve as a desk reference for activities and discussions, and also as a take away that can leveraged on the job.

With respect to developing talent and building cohesive teams, nothing exceeds the importance of possessing a deep understanding of who you are and how you relate with others. To aid in this pivotal endeavor, Lausanne Business Solutions has crafted this one-of-a-kind workshop that delves into individual personality, related behaviors and socials styles and how these impact the way you interact with others and perform on teams. Before the workshop, participants complete the Personivate Profile. The individual results of which will be interpreted and shared in a customized report. On the day of the workshop, participants will be given time to consider the findings. Participants will be guided through a deeper understanding of the results and how they can be harnessed to improve work performance and career success.

Participants that complete this workshop will work on their :

• Deduction
• Induction
• Abduction
• Biases
• Concepts and Ideas
• Data Information and Evidence
• Point of View and Perspective
• Assumptions
• Inferences
• Implications and Consequences
• Intellectual Standards (8 hours)

Creativity has been shown to help companies reach their financial objectives and boost growth in the marketplace. Over the years more and more organizations have begun to see creativity as a crucial means for organizations to flourish in changing environments, display agility in the face of new challenges, and innovate on new capabilities. Researchers have found that many managers consider creativity and its ultimate product, innovation, as keys to their organization’s success. However, most of these same managers admit low confidence in their ability to foster creativity and innovation in their workforce.

Creativity has been shown to help companies reach their financial objectives and boost growth in the marketplace. Over the years more and more organizations have begun to see creativity as a crucial means for organizations to flourish in changing environments, display agility in the face of new challenges, and innovate on new capabilities. Researchers have found that many managers consider creativity and its ultimate product, innovation, as keys to their organization’s success. However, most of these same managers admit low confidence in their ability to foster creativity and innovation in their workforce.

Customer service goes beyond feigning smiles and pleasantries. Whether you are explaining a service, delivering a product, processing an order, fielding inquiries, or dealing with complaints, you are the front-line representation of your organization. The outcomes of your interactions not only mean success or failure for you in that moment, but also long-term affinity or resentment for your organization's brand. Great customer service provides a win for you, the customer, and the organization. This training will provide a framework by which learners can deliver success through customer service.

The Executive Leadership Program immerses emerging and established leaders into an experiential learning that strengthens core leadership competencies and enhances leadership effectiveness. During this week-long intensive, participants will explore the complexities of organizational dynamics, communication, people management, and leadership from a new perspective. By doing so they will acquire skill sets and insights that will propel their leadership to the next level.

This training provides leaders with unique insight into the human psyche. By exploring personality, emotions, and behavior, participants will develop a deeper understanding of management and motivation. See training brochure for more.

Whether you are a new employee, non-manager, new manager, or an aspiring manager, or a seasoned manager, you must learn to lead your work and your teams more effectively. No two leaders are identical. Good leaders have many different attributes and practice many different styles of leadership. What style is most effective? What style is right for you? This training explores different styles of leadership, their validity, and their efficacy. It also reinforces critical communication skills and motivational frameworks that will result in the most effective outcomes. Whether you are new to the workforce, an aspiring manager, a new manager, or even a current manager, this class will give you the tools to harness your natural leadership.

Even though we know that change is imperative and important, the very word itself can send shockwaves of fear, skepticism, and reluctance throughout your office's halls. Why is this? Change is daunting. Your people become accustomed to the way things are done, they attach personal value to their expertise of the "known", they may feel threatened or undermined, or downright disagree with the new direction. As a result, even the most grounded and rational change initiative can (and often will) fail. This training will equip participants with a framework for approaching, planning, and implementing change, both formally and informally. We approach change initiatives from a logistical, strategic, as well as a social-psychological perspective. Participants will leave this training ready to lead through change.

Even though we know that change is imperative and important, the very word itself can send shockwaves of fear, skepticism, and reluctance throughout your office's halls. Why is this? Change is daunting. Your people become accustomed to the way things are done, they attach personal value to their expertise of the "known", they may feel threatened or undermined, or downright disagree with the new direction. As a result, even the most grounded and rational change initiative can (and often will) fail. This training will equip participants with a framework for approaching, planning, and implementing change, both formally and informally. We approach change initiatives from a logistical, strategic, as well as a social-psychological perspective. Participants will leave this training ready to lead through change.

No two people feel, think, or behave identically. When there are differences among us, some degree of conflict is inevitable. Research shows that a majority of the problems that arise among employees in an organization result from ineffective communication—after all, many of us spend as much as 80% of our workday in face-to-face interactions. This course will help participants develop crucial communication skills to reduce misunderstandings and conflict at work. Whether participants are early in their careers or seasoned leaders, they will be given tools to deal with, and resolve, formal and informal conflicts. Furthermore, participants will learn strategies to improve self- and team management abilities. Importantly, participants will realize that conflict need not be negative. Instead, it can be harnessed to strengthen innovation, productivity, and even team cohesiveness in organizations.

With an increasing mandate for companies and agencies to do more with less, employees must know how to build strong relationships, effectively break down silos, and build partnerships across departments to achieve organizational goals. Furthermore, as organizations go through change, managers and supervisors must understand how to interact with employees in ways that boost job satisfaction and employee engagement. This training analyzes participants' approaches, builds participants' relationship management skills, and discusses powerful practices as well as network interventions to increase the quality and value of their relationships in the workplace.

Has there ever been a more important, controversial, and elusive subject to master as effective communication? This course tackles the vital ability to communicate powerfully and effectively and teaches participants skills and tactics to master the art of communicating, understanding others, conveying the message optimally, and thus accomplishing individual and organizational goals more efficiently.

Everyone from rising employees to managers and executives must master presenting to, and interacting with, an ever-increasing variety of audiences and individuals – whether small or large groups, at meetings, conferences, or other events. Regardless of the audience their objectives are to inform, explain, instruct, or persuade. To make every presentation rewarding for the audience, the presenter must effectively outline ideas through clear, concise messages using persuasion, instruction, questions, and answers. A powerful presenter must be convincing, poised, and in control. When these skills come together, they generate opportunities and ensure success.

This training combines academic research and practical experience to deliver an impactful program that brings sales professionals of all levels to their pinnacle of understanding and application in the field of business development and sales.

Is the first step to ensuring an organization’s success. SP is perhaps one of the most important business functions, however, the majority of organizations fail at properly planning and properly executing on strategic plans. Strategic Planning does not start with the plan and it does not end with the plan. In order to ensure strategic alignment business projects, processes, and major operations must work together in contributing to the long-term success of the organization and its stakeholders. This course in Strategic Planning will guide participants through a framework that helps define strategy selection, improves decision-making, formulates a plan, guides execution, ensures continual alignment, and identifies how to handle common pitfalls and challenges associated with strategic planning. The framework for strategic planning can benefit all career levels as they continue to advance in their careers and become increasingly involved in formulating and executing on your organization’s mission.

Manages client relationships and administer the services provided to them. Participate in engagement management, staff development, technical effectiveness, marketing, and sales. Has primary authority in the conduct of engagements and full responsibility for the work performed, including overall project management and final review. Provides coaching / mentoring engagements and organizational development / change management support.

Provides instructional design and development services to training projects. Designs, develops, and evaluates pilot training programs. Expertise and experience in developing technology mediated instruction. Reviews and recommends training materials to clients. Observes training delivery to ensure course objectives are met. Also, has overall responsibility for department and project financial management.

Demonstrates strategic and analytical thinking. Possesses strong management and presentation skills. Grounding in social marketing required. Is responsible for managing and overseeing all aspects of the business. Provides senior level counsel to clients on program strategy and implementation. Develops public relations strategies. Supervises the development and implementation of strategic public relations programs. Develops web-based content based on provided curriculum, for use online and generally within an eLearning environment. Works with team and utilizes materials to become a subject matter expert on the content. Is responsible for drafting content for course to be published. The course content will include lessons, key take-aways, scenarios, assessments, course evaluations, etc. Coordinates with multiple teams to solicit feedback and perform edits to materials. Ensures course content is published and performs testing of the course. Assists with routine maintenance of courses by adding, deleting and changing content as appropriate to keep offerings up-to-date. Creates storyboards for graphics/animations.

Experienced in evaluating, tracking and coordinating projects. Applies analytic techniques in the evaluation of project objectives and contributes to the implementation of strategic direction. Performs data collection, project testing, and creation of performance measurements to support project objectives. Performs the assessment, monitoring and testing of products, services, systems and/or outcomes against defined standards, methodologies, and requirements. Utilizes appropriate methods and tools to identify, track, and report compliance, deficiencies, and measures. Establishes quality controls, metrics, and procedures. Uses consistent exercise of discretion and judgment to develop and implement quality programs and supporting artifacts to include quality control plan, quality assurance surveillance plan, and quality test plans. Performs quality audits, root cause analysis, and continuous process improvement.

Assesses the current user experience and seeks to understand future user experience needs. Plans, moderates, and summarizes reporting of a wide range of research activities. Coordinates with the design team to ensure design assets are in alignment with the goals of the studies being conducted. Conducts and evaluates qualitative and quantitative user research to understand needs, goals, and challenges to make recommendations for maximum project benefit. Conducts data collection and analysis through ethnographic, in-depth interviews (IDIs), focus groups, usability testing, surveys, persona creation, and experience mapping research techniques. Develops personas for each audience segment to enable a common understanding and adoption of each audience segment. Identifies, portrays, and evaluates the existing as well as to-be-created journey for a particular persona to help understand users and their challenges.

Produces media evaluation reports. Reviews on paid and earned media results. Edits raw footage shot per the creative direction to the specified time/length requirements; adds soundtrack and music elements to create the master that will be used for duplication. Editor is familiar with editing software, music and special effects. Editor works closely with producer, director and creative director. Additionally, creates graphics, materials, and lettering to be used for title, background, organizational and flow charts, graphs, presentation and training materials and other visual layouts for customer deliverables. Provides visual tools in support of administrative and operational functions to carry out program objectives.

High-quality translation and localization of technical and non-technical texts. Expert, high-accuracy transcription of audio and video files. Annotation services including entity annotation, text classification, content annotation, and custom projects. Text and audio data collection services. Human evaluation of model completion.

3 months of weekly 1 hour coaching Sessions (12 total). Coaches are trained experts. Focused on helping leaders lead. Focused on developing strong task and people managers. Focused on developing optimal and impactful sales practices. Everything from prospecting, rapport and relationship building, to presentations, negotiations, and closing skills. Focused on developing relationship management skills that lead to better client, customer, colleague, and vendor interactions. Focused on personal and professional growth and peak performance.