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Home |
Engage your Teams

HARNESS KEY VANTAGE POINTS OF EMPLOYEE EXPERIENCE AND IMPROVE EMPLOYEE ENGAGEMENT

Even top talent will produce less then desirable results, if they are disengaged.
Gain deep insights into what employee engagement really is,
how to measure it, and how to increase it. Then let us show you how augmenting certain processes will align, enable, empower, and motivate your people to perform at their best.
LBS will help you define, measure, harness, and improve your Employee Engagement.

Here are a few ways we have leveraged our expert assessments to deliver sustainable results
for our clients :

Case Study 1

Employee Engagement in a Commercial Bank

The Challenge:

LBS was invited to meet with the bank president and south east area executive of a national commercial bank. The bank sought support to implement uniform best practices in performance management. The request included tailored formatting, questions, and training. When the LBS team dug deep into their motivations for this, we discovered that they had a lack of engagement at the core of their performance woes. The solution was not to improve performance management processes or conversations, per se. However, the need was to improve the level of engagement on their various teams.
The Solution:

LBS deployed a deep-dive assessment to uncover the levels of engagement within the organization. The findings showed a number of areas for improvement with a few areas that could be amplified.
LBS briefed the project sponsors. The presentation included a full explanation of our Employee engagement model and how we measure and understand it. Recommendations were made. Due to a limited budget, full training recommendation was not viable. To work within budget, LBS identified teams with the lowest levels of engagement among two engagement vantage points – engagement with peers and engagement with managers. These groups participated in a workshop which was specially constructed to build a bond with each other. It further provided the opportunity for them to take ownership of their own engagement and that of those around them.
The Outcome:

32 %

Decrease in absenteeism
over the following
6 month period
3 months

Improvements toward
strategic alignment
budget for
budget for

Improved communication
between corporate
and retail bank locations

23 %

Increase in branch
bank performance
over the following
6 month period
Employees reported

37 %

increase in
retail customer
satisfaction scores
Employees reported the new system

ASSESS AND MONITOR EMPLOYEE ENGAGEMENT

What if you could take the pulse of your organization’s employee engagement? What if this allowed you to uncover the sources of low engagement before they took hold? Having clear insights into your...

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worker

EMPLOYEE ENGAGEMENT CONSULTING

We are often asked to partner with organizations to optimally realign their teams, improve sales effectiveness, improve customer service, or to facilitate adoption of a change initiative. While on...

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extensionofteam

EMPLOYEE ENGAGEMENT WORKSHOP

Low levels of engagement are a major threat to the wellbeing, cohesiveness, and performance of teams in all organizations. While many teams recognize there is something "missing" they often...

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