Client Relationship Management

  • Training |
  • Client Relationship Management

CLIENT RELATIONSHIP MANAGEMENT

Maintaining a positive relationship with clients, vendors, suppliers, and distributors is pivotal to the success of your organization. In the long term, transactional business interactions fail to lend desirable outcomes. Instead, successful organizations must cultivate both strong business connections and meaningful personal relationships.

This course will provide you with the necessary tools to initiate, build, and maintain strong, partner-like relationships that will increase customer satisfaction and in turn long term revenue.

Available formats

WHAT PARTICIPANTS ARE SAYING:

Participants of the Critical Thinking course will learn:

  • How to become a "trusted advisor"
  • When to ask, when to haggle, when to negotiate
  • Effectively negotiate (The "give and take")
  • Understand the Pareto Principle
  • Identify and segment clients to maximize efficiency
  • Understand the importance of consistency
  • Understand perception
  • Understand and build rapport and maintain trust
  • Understand empathy
  • Understand social styles and the effects on communication
  • Utilize social and emotional intelligence
  • Utilize the tenants of powerful communication
  • Understand the role of body language and how to use it effectively
  • Use questions appropriately
  • Listen and provide feedback effectively
  • Steer relationships, not push them
  • Recognize and seize "moments of truth"
  • Document, analyze (SWOT), and map their relationships
  • Prepare for key conversations
  • Become an influencer
  • Use the M.O.N.E.Y system for relationship management

PROGRAM DETAILS:

OTHER TOPICS
  • People Strategy
  • Talent Management
  • Motivation
  • Recruiting
  • Group Facilitation
DELIVERY OPTIONS
  • 2 Day Intensive
METHODS
  • Lecture
  • Group Dynamics
  • Simulations
  • Studies
  • Case Studies
  • Skill Practice Exercises
PROCESS
  • Pre-Training Assessment
  • Tailored Content
  • Expert Delivery
  • Post-Training Evaluation
  • Post-Training Assessment
  • 3 Month Follow-Up

Research Based

Expert Delivered

Active and Experiential

*Don't see what you're looking for? Contact us to inquire about how we can create an expert-tailored course on the topic of your choice.

  • 100%

    client Satisfaction Rating

  • 100%

    of clients would refer us

  • 98%

    of participants would refer us

  • 5

    running evaluation form average (out of 5)

  • 90%

    of trainers hold higher degrees (Most PhD)

100%

client Satisfaction Rating

100%

of clients would refer us

98%

of participants would refer us

5

running evaluation form average
(out of 5)

90%

of trainers hold higher degrees
(Most PhD)

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