About the Customer Service Success Workshop

Customer service goes beyond feigning smiles and pleasantries. Whether you are explaining a service, delivering a product, processing an order, fielding inquiries, or dealing with complaints, you are the frontline representation of your organization. The outcomes of your interactions not only mean success or failure for you in that moment, but also longterm affinity or resentment for your organization's brand. Great customer service provides a win for you, the customer, and the organization.

This training will provide a framework by which learners can deliver success through customer service

Learning Objectives

Participants that complete this workshop will :

  • Adopt a customer service success mindset
  • Handle difficult customers
  • Diffuse escalating tensions
  • Showcase the right attitude
  • Build emotional intelligence
  • Develop empathy
  • Hone listening skills
  • Get into rapport
  • Turn service activities into sales opportunities
  • Flip detractors into advocates
  • Grow customers into clients

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Who should participate

  • Managers
  • Supervisors
  • Teams
  • Individual Contributors
  • Experiences and New Customer Service Professionals
  • Sales Professionals
  • Anyone in a client facing role

How it helps

Participants learn how to best represent their brand and how to deliver an exceptional customer experience.

Formats and Duration

The Customer Service Success workshop can be delivered online, in-person, or blended. We offer a variety of durations from 1/2 day to 3 days depending on the desired outcome and level of discussion and exercises provided.

What participants are saying

The LBS team exceeds all expectations in a training provider. Not only do they bring their expertise to bare, but they are true partners in helping us achieve our L&D goals.

CHRO - POWER GENERATION AND STORAGE COMPANY

When you work with Lausanne Business Solutions you work with the principals. They are involved in every detail to ensure program success. Communication is seemless and workshops are highly effective. They are a team that thinks critically, problem solves, and delivers results.

DIRECTOR OF WORKFORCE - US GOVERNMENT AGENCY

After just 6 months working with LBS, our company is on its way to becoming a dominate player in our space. The Architecting Culture and Team Engagement frameworks have been instrumental in getting our management on the same page for “how” to operate as a strategically aligned team.”

SVP - WHOLESALE ELECTRONICS COMPANY

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Training with an impact

38+

Years in Business

300+

Organizations Improved

250,000+

Participants

4.8

Out of 5 Workshop Evaluation Average

99%

Participants Recommend our Trainings

100%

Client Satisfaction

10

Rated top 10 employee development providers by Training Industry's FindCourses

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